Privacy Policy

1. Introduction

Welcome to The Buddy Cart. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Products purchased, order details, and transaction-related information.

  • Device Information: Your IP address, browser type, device details, and certain information about how you interact with our website.

  • Customer Support Information: Details you provide when contacting us with questions or requests.

Payment information may be processed securely by our payment service providers. We do not necessarily store complete payment card details ourselves.

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.

  • Send order confirmations and delivery updates.

  • Respond to your questions and customer support requests.

  • Process payments, returns, refunds, and exchanges.

  • Improve our website, products, and shopping experience.

  • Detect and prevent fraud or unauthorized activity.

  • Send promotional emails or offers where permitted by law and your preferences.

  • Comply with applicable legal requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and support essential store functions.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our store, including:

  • Shopify: Our e-commerce platform provider.

  • Payment Providers: To securely process payments.

  • Shipping and Delivery Partners: To deliver your orders.

  • Technology and Analytics Providers: To maintain and improve our website.

  • Legal Authorities: When disclosure is required by applicable law or necessary to protect our legal rights.

We do not sell your personal information for money. Third-party services may process information according to their own privacy policies.

6. Data Storage and Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order processing, legal compliance, dispute resolution, and recordkeeping.

7. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Unsubscribe from marketing emails at any time.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where prohibited by applicable law. If you believe a child has provided us with personal information improperly, please contact us so we can review the matter.

10. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, depending on the service providers we use. Where required, we will take appropriate steps to ensure such transfers comply with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Store Name: The Buddy Cart

Email: thebuddycartoffficial@gmail.com

We will do our best to respond to your privacy-related inquiries as soon as reasonably possible.

Thank you for trusting The Buddy Cart.