Return & Refund Policy

At The Buddy Cart, customer satisfaction is important to us. If you experience an issue with your order, we're here to help. Please read our Return & Refund Policy below to understand the conditions and process.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

  • The item must be unused, undamaged, and in its original condition.

  • The item should be returned with its original packaging, tags, and accessories, where applicable.

  • Proof of purchase or your order number must be provided.

  • The item must meet the applicable return conditions and legal requirements.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other restrictions permitted by applicable law.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the product and its condition, where applicable.

After reviewing your request, we will explain the available resolution, which may include a replacement, refund, or another remedy as required by applicable law.

3. How to Request a Return

To request a return or report an issue:

  1. Email us at the buddy cartoffficial@gmail.com.

  2. Include your order number and the reason for your request.

  3. Attach relevant photos if the product is damaged, defective, or incorrect.

  4. Wait for our instructions before sending any item back.

Please do not return an item without contacting us first.

4. Refund Policy

Once an eligible returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will generally be issued to your original payment method, where possible.

  • Processing times may vary depending on your payment provider or bank.

  • Any refund required by applicable law will be handled in accordance with the relevant legal requirements.

We will inform you if additional information is needed to process your refund.

5. Return Shipping Costs

For a change-of-mind return, the customer may be responsible for return shipping costs, where permitted by applicable law.

If an item is damaged, defective, or incorrectly supplied, please contact us before arranging a return. We will advise you on the appropriate next steps and any applicable shipping arrangements.

6. Exchanges

If you wish to exchange an item, please contact us by email. Exchanges are subject to product availability and applicable return conditions.

If an exchange is unavailable, we will discuss the available options with you.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to accommodate the request if the order has not already been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible, but you may contact us to discuss the available options under this policy and applicable law.

8. Exceptions and Legal Rights

This policy does not limit any rights or remedies you may have under applicable consumer protection laws. Where required by law, statutory rights will take precedence over any conflicting terms in this policy.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Store Name: The Buddy Cart

Email: thebuddycartoffficial@gmail.com

Please include your order number so we can assist you more efficiently.

Thank you for shopping with The Buddy Cart. We appreciate your trust and support.